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• 2015 Tax Filing Season: Deteriorating taxpayer service underscores the need for a comprehensive strategy and continued efficiencies

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  • License: United States Government Work
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  • 3,216 views
  • Date uploaded: 2016-01-22
  • Tags: gao, governmentaccountabilityoffice, usgovernmentaccountabilityoffice, usgao, unitedstatesgovernmentaccountabilityoffice, government, congress, watchdog, oversight, governmentwatchdog, gao16151, 2015taxfilingseason, aca, affordablecareact, cer, centralizedevaluativereview, conops, conceptofoperations, efiled, electronicallyfiled, fatca, foreignaccounttaxcomplianceact, fte, fulltimeequivalent, fy, fiscalyear, gpra, governmentperformanceandresultsact, gprama, gpramodernizationactof2010, imf, individualmasterfile, irm, internalrevenuemanual, irs, internalrevenueservice, it, informationtechnology, los, levelofservice, mea, matherrorauthority, omb, officeofmanagementandbudget, ppaca, patientprotectionandaffordablecareact, ptc, premiumtaxcredit, tigta, treasuryinspectorgeneralfortaxadministration, treasury, departmentofthetreasury
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• Figure 1: Numbers of Individual Tax Returns Processed and Full-Time Equivalents (FTE) Devoted to Submission Processing, Fiscal Years 2009 through 2014

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  • License: United States Government Work
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  • 2,347 views
  • Date uploaded: 2014-12-18
  • Tags: gao, governmentaccountabilityoffice, usgovernmentaccountabilityoffice, usgao, unitedstatesgovernmentaccountabilityoffice, government, congress, watchdog, oversight, governmentwatchdog, gao15163, taxfilingseason, aca, affordablecareact, ein, employeeidentificationnumber, erm, enterpriseriskmanagement, esc, executivesteeringcommittee, efiled, electronicallyfiled, fatca, foreignaccounttaxcomplianceact, fsr, filingseasonreadiness, fte, fulltimeequivalent, fy, fiscalyear, gpra, governmentperformanceandresultsactof1993, gprama, gpramodernizationactof2010, hcera, healthcareandeducationreconciliationactof2010, icmm, internationalcompliancemanagementmodel, irs, internalrevenueservice, it, informationtechnology, itin, individualtaxpayeridentificationnumber, mea, matherrorauthority, mef, modernizedefile, omb, officeofmanagementandbudget, opci, officeofprogramcoordinationandintegration, ppaca, patientprotectionandaffordablecareact, pps, practitionerpriorityservice, tac, taxpayerassistancecenter, vita, volunteerincometaxassistance, wi, wageandinvestment
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• Figure 3: Total Amount of Credits Received By Taxpayers, 1999 to 2013

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  • License: United States Government Work
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  • 2,317 views
  • Date uploaded: 2016-07-19
  • Tags: gao, governmentaccountabilityoffice, usgovernmentaccountabilityoffice, usgao, unitedstatesgovernmentaccountabilityoffice, government, congress, watchdog, oversight, governmentwatchdog, gao16475, refundabletaxcredits, actc, additionalchildtaxcredit, agi, adjustedgrossincome, aotc, americanopportunitytaxcredit, cbo, congressionalbudgetoffice, crs, congressionalresearchservice, ctc, childtaxcredit, education, usdepartmentofeducation, ein, employeridentificationnumber, eitc, earnedincometaxcredit, ipia, improperpaymentsinformationactof2002, irs, internalrevenueservice, itin, individualtaxpayeridentificationnumber, jct, jointcommitteeontaxation, mea, matherrorauthority, nrp, nationalresearchprogram, omb, officeofmanagementandbudget, pathact, protectingamericansfromtaxhikesact, peps, postsecondaryeducationparticipantssystem, ppaca, patientprotectionandaffordablecareact, ptc, premiumtaxcredit, rcppm, refundablecreditspolicyandprogrammanagement, rtc, snap, supplementalnutritionalassistanceprogram, soi, statisticsofincome, ssn, socialsecuritynumbers, tigta, treasuryinspectorgeneralfortaxadministration, treasury, usdepartmentofthetreasury
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• Overclaims and Underclaims as a Percent of Total Credit Amount

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  • 2,184 views
  • Date uploaded: 2016-07-19
  • Tags: gao, governmentaccountabilityoffice, usgovernmentaccountabilityoffice, usgao, unitedstatesgovernmentaccountabilityoffice, government, congress, watchdog, oversight, governmentwatchdog, gao16475, refundabletaxcredits, actc, additionalchildtaxcredit, agi, adjustedgrossincome, aotc, americanopportunitytaxcredit, cbo, congressionalbudgetoffice, crs, congressionalresearchservice, ctc, childtaxcredit, education, usdepartmentofeducation, ein, employeridentificationnumber, eitc, earnedincometaxcredit, ipia, improperpaymentsinformationactof2002, irs, internalrevenueservice, itin, individualtaxpayeridentificationnumber, jct, jointcommitteeontaxation, mea, matherrorauthority, nrp, nationalresearchprogram, omb, officeofmanagementandbudget, pathact, protectingamericansfromtaxhikesact, peps, postsecondaryeducationparticipantssystem, ppaca, patientprotectionandaffordablecareact, ptc, premiumtaxcredit, rcppm, refundablecreditspolicyandprogrammanagement, rtc, snap, supplementalnutritionalassistanceprogram, soi, statisticsofincome, ssn, socialsecuritynumbers, tigta, treasuryinspectorgeneralfortaxadministration, treasury, usdepartmentofthetreasury
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• Figure 2: Call Volume to IRS's Taxpayer Service Telephone Lines and IRS FTEs Devoted to Telephone Service at IRS, Fiscal Years 2009 through 2014

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  • 1,800 views
  • Date uploaded: 2014-12-18
  • Tags: gao, governmentaccountabilityoffice, usgovernmentaccountabilityoffice, usgao, unitedstatesgovernmentaccountabilityoffice, government, congress, watchdog, oversight, governmentwatchdog, gao15163, taxfilingseason, aca, affordablecareact, ein, employeeidentificationnumber, erm, enterpriseriskmanagement, esc, executivesteeringcommittee, efiled, electronicallyfiled, fatca, foreignaccounttaxcomplianceact, fsr, filingseasonreadiness, fte, fulltimeequivalent, fy, fiscalyear, gpra, governmentperformanceandresultsactof1993, gprama, gpramodernizationactof2010, hcera, healthcareandeducationreconciliationactof2010, icmm, internationalcompliancemanagementmodel, irs, internalrevenueservice, it, informationtechnology, itin, individualtaxpayeridentificationnumber, mea, matherrorauthority, mef, modernizedefile, omb, officeofmanagementandbudget, opci, officeofprogramcoordinationandintegration, ppaca, patientprotectionandaffordablecareact, pps, practitionerpriorityservice, tac, taxpayerassistancecenter, vita, volunteerincometaxassistance, wi, wageandinvestment, telephone, correspondence
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